Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are typically processed within 1-3 business days. Shipping times vary based on location:
- U.S. Orders: 5-7 business days
- International Orders: 10-15 business days
Once your order ships, you will receive a tracking number via email.
Creating an account is easy! Click on the “Sign Up” or “Create Account” button on our website, enter your details, and follow the instructions. Having an account allows you to track orders and manage your shipping details.
If you need to update your shipping address after placing an order, please contact us immediately at contact@popngobaby.com. Once an order has shipped, we are unable to make changes.
Once your order ships, you’ll receive an email with a tracking number and a link to track your package. You can also log in to your account to check your order status.
No, we do not store credit card information. All payments are securely processed through our payment provider, ensuring your details remain private and protected.
Sales tax is applied based on your location and local tax laws. Any applicable taxes will be calculated and displayed at checkout.
Yes! We offer international shipping to most countries. Shipping rates and times may vary based on location. During checkout, enter your address to see if we deliver to your country.
If you order multiple items, we try to ship them together. However, depending on stock availability and warehouse location, some items may arrive in separate packages. You’ll receive tracking information for each shipment.
If you need to swap an item
Returns and Exchanges
We accept returns within 30 days of delivery. To be eligible, items must be unused, in original packaging, and include proof of purchase. Customers are responsible for return shipping costs unless the return is due to our error.
For full details, visit our Refund and Returns Policy or email us at contact@popngobaby.com.
We’re sorry for the mix-up! Please contact us at contact@popngobaby.com within 7 days of receiving your order, and we’ll make it right by sending the correct item or issuing a refund.
If your item arrives damaged, please email contact@popngobaby.com within 7 days of delivery with:
- Your order number
- Photos of the damaged item and packaging
We’ll work quickly to resolve the issue with a replacement or refund.
Once your return is approved, we will provide you with the correct return shipping address via email. Please contact us at contact@popngobaby.com before sending any returns.
Our customer support team is happy to help! You can reach us by email at contact@popngobaby.com, and we’ll get back to you as soon as possible.
If you entered the wrong shipping address, please email us immediately at contact@popngobaby.com. If your order has not been processed, we may be able to update it. Unfortunately, once an order has shipped, we cannot make changes.
We begin processing orders quickly, so changes or cancellations are only possible within 12 hours of placing your order. Please contact us at contact@popngobaby.com as soon as possible, and we’ll do our best to accommodate your request.
At this time, we do not offer pre-orders for sold-out items. However, you can sign up for restock notifications on our website to be the first to know when your favorite products are available again!